FOSTERING CUSTOMER INFLUENCE

ECA is a powerful framework designed to enhance customer action. By offering the right resources, ECA motivates customers to directly shape their journeys. It leads to enhanced customer loyalty, as well as valuable insights that can inform business initiatives. Ultimately, ECA is about fostering a mutually beneficial relationship where customers a

Serel's robust framework hinges on a fundamental idea known as ECA. This acronym stands for Event-Condition-Action, illustrating the core mechanism that propels Serel's dynamic operation. ECA establishes a clear structure for handling events within the system. Initially, an event is initiated, signifying a specific occurrence or change. Then, a co